Systems administration for a South Australian local government organisation. Responsible for Microsoft 365 tenant management, SharePoint Online, Power Automate workflow development, Sophos and Check Point firewall/VPN administration, Proxmox virtualisation, and network operations. Delivered several major infrastructure and communication platform projects since joining, consistently receiving strong stakeholder recognition for calm, proactive, and solutions-focused support.
Replaced the legacy K2 platform across four distinct business functions with purpose-built SharePoint Lists and Power Automate workflows, bringing operations in-house under existing Microsoft 365 licensing and eliminating third-party platform costs. Each solution was designed independently to serve its own function:
Captures submissions in a SharePoint list. A scheduled Power Automate flow generates a formatted report covering all entries back to the start of the current Australian financial year, converts it to PDF, saves it to a document library, and delivers it monthly to the governance team for publication on the Council website.
Notifies staff of incoming phone messages via richly formatted email with clickable tel: links for one-tap callback, with a parallel Teams notification including a direct call button. A department lookup table dynamically routes messages to the correct team or department inbox.
Tracks incoming deliveries and notifies recipients automatically. When a delivery is marked as collected, a follow-up notification is sent to the internal staff member who logged it — closing the loop without any manual follow-up required.
Migrated existing content from SharePoint On-Premises 2016 to SharePoint Online, uplifting and reformatting legacy documentation to align with the modern environment and ensure ongoing accessibility for staff.
The rollout was well received across the organisation, with staff noting that the new system made day-to-day tracking significantly easier. The Acting Senior Coordinator Customer Experience provided written commendation acknowledging the effort and dedication that went into delivering the project.
Deployed Keeper as council's enterprise password manager. Delivered staff training sessions covering what Keeper is and why it's being adopted, creating records, autofill on websites and apps, and guidance on passwords vs passphrases.
Upgraded 9 meeting rooms from Cisco WebEx to Microsoft Teams using Logitech Rally Bars, Tap IP Panels, and Tap Schedulers. End-to-end delivery including Teams policies, room scheduling configuration, and full physical installation of AV and meeting room equipment.
Led the successful replacement of Cisco WebEx with Microsoft Teams as council's unified communications platform — consolidating internal and external voice calls, video meetings, persistent chat, and file collaboration into a single solution. Reduced licensing costs and integrated with the new CentrePal call management system for the Customer Experience team.
Delivered the CentrePal Teams-based contact centre solution for council's Customer Experience team. Provided hands-on floor support during go-live, built an issue tracker to manage the transition, and proactively resolved issues raised by staff. This project received direct written commendation from CX leadership: "Michael's presence made a huge difference. His calm, composed approach — even when we're at our most frazzled — is greatly appreciated. He consistently takes immediate, thoughtful action and provides solutions that ease the pressure on our team."
Onsite and remote 1st–3rd level support for ~400 end users across four companies. Transitioned to primary support role after Senior Analyst departure; implemented Lansweeper (inventory/licence compliance), Blancco (NIST 800-88 / ISO 27001 disk erasure enabling laptop donations), and developed full SOE for laptop/desktop fleet. Promoted to Desktop Support Officer — expanded scope to 4G/5G cellular router and firewall deployment for construction sites, MDM (AirWatch, Apple Business Manager), Essential 8 compliance via AirLock, and procurement management.
Backfill role supporting council helpdesk/desktop team. End-user support across Windows 7–10 SOE, Office 365, telephony, mobility, and remote access. Automated 90% of Dial Before You Dig processing — reduced time by 80%.
Dual-contract: desktop support at Flinders University and imaging/deployment at Dept. Treasury & Finance using SCCM asset tagging and rollout coordination.
Processing myIT requests for Centrelink and Medicare in a federal government environment.
High-skill backfill frontline support. Resolved a longstanding incident unresolved by multiple staff. Acted as escalation buffer between helpdesk and management.
Multi-agency support covering DPC, DTF, DPTI, Service SA, SAPOL, Forensic Science, SA Film Corp, Arts SA and more. Maintained SharePoint knowledge base; rostered shift coverage 8am–6pm.
Remote support for DEWNR, EPA, and Zero Waste. Citrix session management, printer issues, profile recreation.
Desktop support across Royal Adelaide Hospital, Flinders Medical Centre, Noarlunga Hospital, Victor Harbor Hospital. Windows 7 upgrade remediation, iPhone/iPad management, ePAS rollout overtime.